Improve Services, Jababeka Industrial Area Digitalization of Services
WE Online, Jakarta – The pandemic has made digital technology develop faster than usual. The Jababeka Industrial Estate is no exception, which is currently digitizing services to make it easier for their tenants and prospective tenants.
Jababeka Infrastruktur as the manager of the Jababeka Industrial Estate assesses that the behavior of consumers and potential consumers has changed.
In order to adapt to these conditions, the Jababeka Industrial Estate has also digitized its services, namely J-FAST (Jababeka Focus to accelerate services tenant ) through an adequate website and telecommunications infrastructure. JFAST itself is a one-stop integrated service for Jababeka Infrastruktur for investors who start companies.
General Manager Jababeka Industrial Estate, Subrata Rudy explained that reliability of the telecommunications infrastructure and service excellenceence (service excellence), can not be negotiable in times that have entered the digital age. Because if it’s not like that, tenants can leave it.
“The problem is digital now and all (activities) are completely online now. However, without adequate infrastructure, it will not run smoothly either. Plus the need for tenant relations in the form of excellent service, so that tenants can be comfortable. I myself am satisfied to see our digital services now because the Jababeka Industrial Estate has been played with excellent infrastructure and service reliability, “said Rudy some time ago.
Embracing this, Vega Violetta as Head of Tenant Relations of PT Jababeka Infrastruktur, emphasizes that the licensing services provided by J-FAST, whether it is environmental permits, establishing a business, are feasible to function, Building Approval for Buildings (PBG), and extension of all building rights already digital which can be accessed via jfast.co.id.
With a more dynamic, simple and elegant website appearance, tenants or prospective tenants can consult their needs or can call those needs to J-FAST through J-FAST’s customer service, then they will provide consultations and provide offers.
If you have reached an agreement, J-FAST will take care of all data collection and licensing until it’s finished.
“Our strength (compared to others) is that our experience as an industrial area has been more than 31 years, so we already have higher credibility. Then also human resources (human resources), which we have in-house human resources who specifically take care of administration or documents and permits so that the work is fast, as well as the facilities we provide, such as laboratory facilities, so that their accuracy and speed can be a guarantee of our service, ” light Vega.
In addition, the construction of buildings in the Jababeka Industrial Estate can be directly constructed, because there is already a special spatial plan for industrial areas, so obtaining a Building Approval (PGB) can be done while building a building or factory.
“We guarantee our assistance will be faster (from other industrial areas). The price is also very competitive because the purpose of services is not to be burdensome, but to compliment tenants, ”explained Vega.
In terms of telecommunications infrastructure, Muhammad Ayub Arwin as Director of PT Infrastruktur Cakrawala Telekomunikasi (ICTel), added that the Jababeka Industrial Estate will provide premium services in the form of providing smart infrastructure and smart living.
For smart infrastructure, Jababeka Infrastruktur which is a subsidiary of the Jababeka Group provides optical fiber, CCTV, lights at almost all points on an area of ?? 5600 hectares. So that if there is a factory that wants to be built, the telecommunications network and its security can be guaranteed.
Because optical fiber has been installed to provide quality internet availability and CCTV that allows the security team to monitor. “How high is the internet quality? We use optical fiber so that during the rainy season, which often disrupts the network, we stay on. We also have 12 providers, which can easily switch providers, “he explained.
“When compared to other industrial areas, the choice may be 1-2 providers, and replacing them is difficult. In the Jababeka Industrial Estate, we provide a 99 percent guarantee, tenants can make it easier for provider A to B instantly and we handle it immediately. So it is less likely to break up because we control it ourselves. So, it just needs to be adjusted to tenant needs, both cost and internet needs, “he added.
Meanwhile, for smart living, he added, the lights on the streets can now be controlled. Then the Jababeka Industrial Estate also has an application called J-Smart. With this application, it is easier for tenants and the local community to complain, get services and communicate directly between tenants and managers or other parties.
Rudy himself considers that the telecommunications infrastructure and excellent services in the Jababeka Industrial Estate are compact and synergize well. He also hopes that the digitalization of this service can provide satisfaction to tenants or prospective tenants later. Because the end of implementing service digitization is to give satisfaction. When existing customers are satisfied, they will definitely promote to others.
“Incidentally, in the future we also want to issue new clusters, starting with the Espace Block and the Smart Manufacture Hub, the halal industrial area, biotech, which is so which is so we hope that foreign investors will invest,” concluded Rudy.